Coastal Minerals By Bee Return Policy
Here at Coastal Minerals By Bee, we want you to be completely satisfied with your purchase. Please read our return policy carefully.
No Returns
Please note that Coastal Minerals By Bee does not accept returns. We are confident that you will be satisfied with our Australian-made mineral, non-nano zinc sunscreen. We encourage you to review the product details and Mineral SPF Tips on our website before making your purchase. If you have any questions, please contact us before ordering.
🌊 Returns & Refunds Policy – Riding the Tide of Care 🌊
Our reef-safe, non-nano zinc mineral sunscreen is a TGA-registered therapeutic good (medical-grade skincare). For hygiene, safety, and to keep our coastal standards high:
We do not offer returns or refunds unless ↓ ↓
🌴 In a Rare Wave – Allergic Reaction Protocol
If the ocean gives you a rare reaction:
1. Drop the pump immediately and contact us within 24 hours at [your email/phone].
2. Send clear photos of the reaction + your batch number (found on the base).
3. We’ll guide you to get medical confirmation (e.g., dermatologist note or patch test) proving it’s our SPF.
4. Once verified, we’ll issue a full refund or replacement — in line with Australian Consumer Law & TGA guidelines.
This process keeps us accountable, your skin safe, and the trust between us as strong as the tide. 🐚